How to Give Yourself a Raise (Customer Impact - The Value of an Individual)

	Speaker:
	Brian Gion Community, Economic, Development & Leadership North Dakota State University Extension
	Description: The presentation will showcase a new Excel spreadsheet program designed as a tool to show the gross dollar impact an individual has on a business, community, county or area over a peroid of a year. The program also serves as a hard copy visual tool, which shows the importance of good customer service and the results of both good and bad customer service. It can also show the potential effect of what good or bad customer service from one entity has on other businesses and the area. The program is intended to be used by Extension educators as an additional component to customer service and hospitality training programs and therefore will be evaluated as part of the training. The program is setup to allow the user to easily customize the presentation for each group and allows the individuals (attending the training, meeting or seminar) to be involved by providing their own values. This promotes ownership and creditability to the information and the program.