• National e-Commerce Extension Initiative
• Module Homepage
• General Overview
• Facilitation Tools
• Learning Lesson
• Introduction
• Phase One
• Phase Two
• Phase Three
  • Introduction
  • The Four Stages
  • Searching
  • Searching Cont.
  • Ordering
  • Payment
  • Payment Cont.
  • Delivery
  • Deilvery Cont.
• Phase Four
• Final Thoughts

Ordering

What changes will you need to make to your Web site in order to allow for the proper identification of international customer information?

First you will need to be sure you have the correct address formatting for your target markets.

• Universal Postal Union

  http://www.upu.int/post_code/en/postal_addressing_systems_member_countries.shtml
  This link provides a drop-down list of countries – after choosing a country from this list, a visitor is then brought to a page showing a document explaining the organization of addresses used in that particular country – complete with examples for both residential and business addresses.
  
  Next you will need to make sure that you date and time formats match those of your new international customers.
  
  For example, May 4, 2010 could be 4 May 2010 or 5/4/2010 could be 4/5/2010 depending on the county or region, be sure you know the formatting for dates as misunderstood date formatting can cause costly mistakes.
  
  

• Time And Date

  www.timeanddate.com
  Timeanddate.com is recommended for finding information about time zones.
  
  

Web site and all contents © Copyright Southern Rural Development Center 2009, All rights reserved. These materials were developed as part of the Southern Rural Development Center’s National e-Commerce Extension Initiative. They are based upon work supported by the Cooperative State Research, Education, and Extension Service, U.S. Department of Agriculture, under Award No. 2005-45064-03212

Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the U.S. Department of Agriculture or the Southern Rural Development Center.